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Know your Rights

Your right as a patient. .

  • Quality care in a safe setting by skilled doctors and staff.
  • Have your pain managed.
  • Have your cultures, values, beliefs and preferences respected.
  • Equal care regardless of age, sex, race, ethnicity, religion, culture or language.
  • Be informed if something goes wrong with your care
  • Be free from neglect, misuse, verbal, mental, physical and sexual abuse.
  • During all stages of your care like examinations, procedures and treatment, staff will ensure that your privacy and dignity is maintained.
  • Be informed of your current health status
  • Help decide the plan for your care
  • Be informed of care outcomes, treatment, and services you need for current and future decisions
  • Be treated with respect and dignity in a setting that promotes a positive self- image
  • Have your rights protected and respected during any research like activities.
  • Refuse to allow taping, films or other images of you for purposes other than your care.
  • For procedures carrying risk or complications such as surgical cases under anaesthesia, you will be asked to sign a consent form and confirm in writing that you understand what is planned and agree to it.
  • You have right to refuse the treatment and your doctor will explain the medical consequences of refusing the recommended treatment.
Responsbilities Of Patients
  • Provide accurate, relevant information for proper diagnosis, treatment, rehabilitation and counselling purposes.
  • Comply and follow doctors instructions diligently
  • Be responsible for your actions if you refuse treatment or refuse to follow the instructions.
  • Pay your bill promptly.
  • Attend follow up appointment as requested.
Always Remember -
  • Respect and be considerate to rights of other patients/staff.
  • Assist in control of noise.
  • Do not smoke / chew tobacco in the premises.
  • Keep your appointments and notify the clinic in case of delays or cancellations.
  • Respect the fact that some other patient’s medical condition may be worse than you, needing urgent attention. Accept that your doctor may need to attend to him/her first.
  • Do not give medications prescribed for you to others.